一、质量教育培训概述作为全面质量管理的一项重要基础工作,质量教育培训对企业质量管理体系的有效运行,无疑发挥着积极的作用。在市场环境复杂多变、顾客的要求与期望不断提高的今天,组织为实现“提供满足质量要求的产品”这一承诺,需要借助培训等一系列有效措施来提升人力资源的整体素质。在培训的全部过程中,确定培训需求、设计培训方案,是开展培训活动的前期策划阶段;实施、执行表现为提供具体的培训,评价培训结果代表这一活动进入到了检查阶段;而根据培训评价结果提出改进建 I. Overview of Quality Education and Training As an important basic work of total quality management, quality education and training undoubtedly plays an active role in the effective operation of the enterprise quality management system. In the ever-changing market environment and ever-increasing demands and expectations of customers, the organization’s commitment to “provide products that satisfy quality requirements” requires a series of effective measures such as training to enhance the overall quality of human resources. In the whole process of training, to determine the training needs, design training program is to carry out training activities in the pre-planning stage; implementation, performance is to provide specific training, evaluation of training results on behalf of this activity has entered the inspection phase; and training evaluation The results suggest improvements