近年来,中国的医患关系日趋紧张,医疗纠纷日益增加,一方面经常有病人投诉、殴打甚至杀死医务人员的事件发生,另一方面医务人员也倍感压力、多有抱怨。为处理病人投诉和医疗纠纷,卫生行政部门、医院主管部门和相关医务人员要耗费大量的时间和精力。因此,借鉴国外在医患纠纷处理机制方面的经验,重建和谐的医患关系,维护正常的医疗服务秩序,维护医患利益,对于构 In recent years, the relations between doctors and patients in China have become increasingly tense and the number of medical disputes has been on the increase. On the one hand, frequent complaints from patients, beatings and even killings of medical personnel have taken place. On the other hand, medical personnel are also under pressure and complain more. To handle patient complaints and medical disputes, the health administrative departments, hospital authorities and relevant medical personnel spend a great deal of time and effort. Therefore, drawing on the experience of foreign countries in the handling mechanism of doctors and patients, reconstructing the harmonious relationship between doctor and patient, maintaining normal order of medical service and safeguarding the interests of doctors and patients,