社会形态发展至今,人类对生活的需求不断发生变化,我们的重心从基本生活转变到对高品质的生活的追求。本文从服务设计的角度出发,举例分析服务的过程和结果,探讨服务人际触点的价值,具体在用户(服务提供者与服务接收者)之间的人际接触点的关系平衡性、互通性等方面,试图寻找“人是服务设计的核心。”这一问题的解释。 Since the development of social patterns, the demand of human beings has constantly changed. Our center of gravity has shifted from basic life to the pursuit of high-quality life. This article from the service design point of view, for example, the process and results of service analysis to explore the value of service interpersonal contact, specifically in the user (service provider and service recipients) the relationship between the human contact point balance, interoperability Aspects, trying to find “people are the core of service design.” This question is explained.