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今天在欧洲的美国商业旅行者可以直接从饭店或海外公司打国际长途电话,或使用美国局间电信公司提供的“直拨业务”。这两种供选择的通信手段都存在着固有的问题。 使用直拨电话时,常常遇到呼叫争用和传输质量问题。另一方面,即使服务质量较好的话务员,在帮助呼叫时仍存在着语言障碍。电话费总是比美国高得多,因为欧洲的电话费率高,旅行者难以估计使用电话系统的费用。而且饭店的额外费用是公共电话公司话务费的8～10倍。
U.S. business travelers in Europe today can make international calls directly from hotels or overseas companies, or use the “direct dial service” provided by Inter-American Telecommunications. Both of these alternative means of communication have inherent problems. When using direct dialing, you often encounter call contention and transmission quality issues. On the other hand, even the best-service operators have language barriers to help with the call. Telephone rates are always much higher than in the United States because of the high telephone rates in Europe and the inability of travelers to estimate the cost of using the telephone system. And the extra cost of the hotel is 8 to 10 times that of public telephone companies.