马民旅客购买的是2013年12月14日sc4911济南至银川的航班,由于旅客乘坐的高铁晚点,从济南西站下车就算打车去机场的话,也有可能赶不上飞机。旅客抱着试一试的心态,在当天10点59分致电山航客服中心,拨通了3号键的常旅客坐席,希望帮助其联系机场柜台预留登机牌。坐席员1071号王真和1038号孙静,先后接到旅客的电话,在和旅客的通话过程中,坐席员了解到旅客是一位知音卡会员,知音卡号:CA001489878432, MaMin travelers purchased December 14, 2013 sc4911 Jinan to Yinchuan flights, passengers due to the late high-speed rail, get off from the Jinan West Railway Station even if the taxi to the airport, it may not keep up with the plane. Passengers holding try state of mind, call the day at 10:59 Shan Airlines Customer Service Center, dial the No. 3 frequent flyer seats, hoping to help them contact the airport counter reserved boarding pass. Seat 1071 Wang Zhen and No. 1038 Sun Jing, has received the passenger’s phone, and the passenger’s call process, the seat member learned that the passenger is a member of the card, the card number: CA001489878432,