医疗服务挂号、候诊、交费排队时间长、就诊时间短的“三长一短”问题饱受诟病。为此,卫生部提出了“挂号、划价、收费、取药等服务窗口等候时间不超过10分钟”等规定。上述指标经过科学测算,并非无法实现。但达到上述指标是否就意味着患者满意度同步提升呢?从林院长的经历来看,这项“三好一满意”的配套措施尚未完全解决“三长”现象,却可能加剧群众更关注的 Medical services registered, waiting for a doctor, pay long queues, short treatment time “three long one short ” problem has been criticized. To this end, the Ministry of Health proposed “registration, pricing, fees, taking medicine and other service window waiting time not exceeding 10 minutes ” and other regulations. The above indicators after scientific calculations, is not impossible. However, whether the above indicators mean patient satisfaction increases simultaneously? From the experience of President Lin, the “three good and one satisfied” supporting measures have not yet been fully resolved, but the “three longs” phenomenon may be aggravated People are more concerned about