商业服务性语言,是商业服务工作中使用的语言,它是服务过程中重要的交际手段。服务人员能否正确运用服务性语言,讲究语言艺术,直接影响到服务质量和服务信誉。商业服务用语,要讲究语法。 1.商业服务性语言,口语性很强。因此表述要清楚、准确,尽量避免产生误解和歧义。例如营业员为顾客捆扎商品时如果说:“我给您捆起来。”使人听了哭笑不得。这是犯了指代不明的错误。如果说“我帮您把××(例如瓶子)捆好”或“我把您的××捆好”,就很妥贴。 2.服务性语言要避免使用无主语的句子。因为无主语句常用于命令和告诫。例如 Business service language is the language used in business service work. It is an important communication method in service process. Whether service personnel can correctly use service language and pay attention to language art directly affects service quality and service reputation. Business services language, pay attention to grammar. 1. Business service language, spoken language is very strong. Therefore, the statement should be clear and accurate, and try to avoid misunderstanding and ambiguity. For example, if a salesperson bundles a product for a customer, he says, “I’ll bundle it up for you.” This is an erroneous mistake. If you say “I’ll tie you a xx (for example, a bottle)” or “I tied up your XXX”, it would be nice. 2. Service language Avoid using subjectless sentences. Because no main statement is often used for commands and cautions. E.g