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目的探讨在泌尿外科护理工作中应用人性化护患沟通技巧的临床护理效果。方法选取2015年1月-2016年6月本院泌尿外科收治的患者60例作为本次研究的对象,随机分为观察组与对照组各30例。其中对对照组患者仅进行常规护理,对观察组患者在常规护理的基础上应用人性化护患沟通技巧进行护理。观察比较两组患者对护理工作的满意度。结果观察组患者对护理人员的服务态度、沟通技巧、工作责任心、护理技巧等方面的满意度均明显高于对照组,差异具有显著的统计学意义(P<0.05)。结论在泌尿外科护理工作中应用人性化护患沟通技巧可以显著提高患者对护理工作的满意度,减少护患纠纷的发生,值得临床推广应用。
Objective To explore the clinical nursing effect of using humanized nurse-patient communication skills in urological nursing. Methods Sixty patients admitted to Department of Urology in our hospital from January 2015 to June 2016 were selected as the object of this study and randomly divided into observation group and control group with 30 cases each. Patients in the control group only routine care, the observation group of patients on the basis of routine care using humanistic nurse-patient communication skills to care. Observation and comparison of two groups of patients satisfaction with nursing work. Results The satisfaction of nursing staff in service attitude, communication skills, job responsibility and nursing skills in observation group were significantly higher than those in control group, with significant difference (P <0.05). Conclusion The application of humanized nurse-patient communication skills in urology nursing work can significantly improve patients’ satisfaction with nursing work, reduce the occurrence of nurse-patient disputes, and is worthy of clinical promotion and application.