小小的格子间,整理好办公桌,将茶杯注满水,开启计算机,带上耳麦,打开知识库,对着镜子,给自己一个微笑,12366的一天,从用心倾听开始……细心引导,不厌其烦的耐心“我们是小公司,现在有什么优惠啊?”我们经常会碰到这样的提问,有些纳税人可能并非专业人士,对于税务知识一知半解,很难准确表达自己所要咨询的问题。如何快速准确地明白纳税人的需求,是我们新人面临的首要挑战和必备技能。 Small lattice, organize the desk, the cup filled with water, turn on the computer, bring the headset, open the knowledge base, in the mirror, give yourself a smile, 12366 day, listen carefully from the beginning ... carefully guide, “We are small companies, what are the benefits now?” "We often encounter such questions, some taxpayers may not be professionals, for a little knowledge of tax knowledge, it is difficult to accurately express their own questions to be consulted. How to quickly and accurately understand the needs of taxpayers is the most important challenge and necessary skill for our newcomers.