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医患交际是指在医疗过程中,医生为获取和传达医疗信息、明确诊断、制定治疗方案、建立良好的医患关系而与患者进行的交际活动。它相对于日常交际具有五方面的独特特征,即医患交际过程中运用大量的医学词汇以及相关表达;医患交际过程采用特定的序列结构;医患交际会话主要表现为访谈、信息传达和服务交谈三种格式;医患交际的内容是医患双方疾病信息的交流;医患交际呈现不平衡性。
Medical communication refers to the doctor in the medical process, the doctor to obtain and convey medical information, a clear diagnosis, the development of treatment programs, establish a good doctor-patient relationship and patient communication activities. It has five distinctive features relative to daily communication, that is, a large number of medical words and expressions are used in the process of communication between doctors and patients. The sequence of the communication between doctors and patients adopts a specific sequence structure. The interpersonal communication between doctors and patients mainly manifests as interviews, information delivery and services Conversation three formats; doctor-patient communication is the exchange of disease information between doctors and patients; doctor-patient communication presents imbalance.