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随着社会经济的发展,外部对供电服务的要求日趋严格,供电企业主动做好服务工作,通过95598平台在服务领域做出了有益探索。本文从供电服务的重要出发,通过近几年95598典型工单分析,从外部的要求及内部的不良情绪出发,提出做好当前服务工作就要转变意识,加强宣传,打造和谐客企关系;主动作为,强化管理,掌握发展的主动权;热情耐心,整体联动,做好当前95598工单处理。
With the development of society and economy, external requirements for power supply services have become more and more stringent. Power supply enterprises take the initiative to do a good job in service work, and make useful explorations in the service area through the 95598 platform. Based on the analysis of typical work order of 95598 in recent years and from the external requirements and the internal bad feelings, this paper proposes that to make the current service work well, it is necessary to change the awareness, strengthen publicity and build a harmonious relationship between customer and customer. As, strengthen management, grasp the initiative of development; enthusiasm and patient, the overall linkage, make the current 95,598 work orders.