在电信运营企业转型期,面临员工需求多元化,以及外部压力内移,内部资源有限等情况,公司需要进一步提升员工服务水平。本文在总结员工服务工作困惑的基础上,明确了做好员工服务工作需要解决定位、标准、原则三大问题;并从理念层、策略层构建了价值导向的员工服务体系,提出了分类服务、菜单式福利、期望值管理等提升策略。 In the transition period of telecom operators, faced with the diversification of staff demands, as well as the internal pressure shift and internal resource constraints, the Company needs to further enhance the staff service level. On the basis of summing up the confusion of employee service work, this article has made clear that the three major problems of positioning, standard and principle need to be resolved in the service work of staff. The value-oriented employee service system is constructed from the concept level and strategy level, and the classification service, Menu-based benefits, expectations management and other strategies to enhance.