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服务究竟是什么概念?中国的“服务”文化尚处在襁褓。15-20年前,服务指的是售后服务或维修服务,而今天,产业已发生了很大变化,大家隐约认识到服务的重要。
What is the concept of service? China’s “service” culture is still in turmoil. 15-20 years ago, service refers to after-sales service or maintenance service. Today, the industry has undergone great changes. We all implicitly recognize the importance of services.