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假設你是李华,于2016年9月26日购买的一部iPhone7手机有质量问题,要求商店更换。请根据下列要求,用英语给该店经理写一封投诉信。
要点:1. 问题:手机无法上网,不能视频聊天;店内暂无配件,需要一个月才能修好。
2. 要求:公司应尽快予以更换或退款。
注意: 1. 词数100左右;
2. 开头和结尾已为你与好,不计入总词数。
参考词汇:配件 spare part
Dear Sir,
[审题]
这是一封投诉信,是写给相关部门或负责人,表达对产品不满的信件。我们在信中要明确写出自己的不满之处,对相关部门或个人表达采取一定的合理措施来解决问题的期望。
写投诉信时语气要坚定,应重点表明投诉的原因,叙事客观、准确、简洁。要证明责任确实在对方,还可以说明由此给你带来的不便或伤害,以加强投诉的力度。在表达自己的不满或抱怨时,用语要把握分寸,即有力度又不失风度。最后提出的解决办法应切实可行。
[结构]
开头段 提出投诉的内容。陈述要尽可能地礼貌、客观,给读信人留下好印象。本文的开头段要直接写出“我给你写信投诉是针对2016年9月26日在你店购买的一部iPhone7手机”。
主体段 说明具体情况。写明投诉的原因、事情的经过及其产生的后果。可以写具体的问题,也可以写具体的投诉理由。本文的主体段要把手机存在的问题和对“我”的影响写出来:手机无法上网,不能视频聊天;店内暂无配件,需要一个月才能修好,但“我”不想等那么长时间。
结尾 提出要求或建议。表达上述问题得到尽快解决的强烈愿望,也可以提出自己的解决办法,并希望尽快得到圆满答复。本文需要写出自己的要求:公司应尽快予以更换商品或退款。
[注意事项]
文体 投诉信属于应用文,格式同一般书信格式一样。
时态 文章以一般过去时为主,兼用一般现在时。
人称 主体人称为第一人称。
[参考范文]
Dear Sir,
I am writing to you for the iPhone 7 I bought on 26 September, 2016 at your shop.
Having taken it home and used it for a while, I found there was something wrong with it. I couldn’t go online with the phone. In addition, nor could I use vido chat to communicate with my friends. Then I took it to your shop, only to be told that it was a new model and there were no right spare parts in the shop. And also the shop assistant told me it would take a month before the phone was repaired. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you change a new one for me or give my money back as soon as possible.
Thank you for your consideration.
Yours sincerely,
Li Hua
点评 这封投诉信开门见山,道出了自己写信的原因,接着提出要求。文章涵盖了全部要点,语言流畅,发挥适度,关联词语的应用恰到好处,使用了较多的复杂结构,使文章增彩不少。
1. 使用了过渡词。如:in addition, therefore等。
2. 有亮点词语。如:desperate, communicate with, on hearing, as soon as possible等。
3. 有高级句式。如:定语从句... the iPhone 7 I bought on 26 September ...,倒装句nor could I use vido chat to communicate with my friends,现在分词的完成式作状语having taken it home and used it for a while,动词不定式作结果状语only to be told that ...,固定句式it would take a month before ...等。
[小试牛刀]
假设你是一位叫李华的乘客,你对这次航班不满意,理由如下:
1. 航空公司把你的一个重要的包弄丢了,包内有一份公司机密文件;
2. 飞机晚点一个半小时;
3. 飞机上的食物质量很差;
4. 飞机上服务员的态度也不好。
请就此事给航空公司的经理写一封投诉信,词数100左右。
[参考范文]
Dear Manager,
My name is Li Hua, a passenger of your airline. I am writing to express my dissatisfaction with your service. I am sorry to say that I’m very unhappy about your airline.
First of all, your airline lost one of my important bags, in which there is a confidential paper of my company. Secondly, my plane was late for one and a half hours. You know, I had to attend an important meeting on time. Thirdly, the food on the plane was terrible. Fourthly, I think that the attendants at the airport were unfriendly to me. Honestly speaking, this is the worst airline I have ever seen. The focus of my complaint is where my bag is.
I do hope you can help me find my bag and improve your service.
Yours,
Li Hua
要点:1. 问题:手机无法上网,不能视频聊天;店内暂无配件,需要一个月才能修好。
2. 要求:公司应尽快予以更换或退款。
注意: 1. 词数100左右;
2. 开头和结尾已为你与好,不计入总词数。
参考词汇:配件 spare part
Dear Sir,
[审题]
这是一封投诉信,是写给相关部门或负责人,表达对产品不满的信件。我们在信中要明确写出自己的不满之处,对相关部门或个人表达采取一定的合理措施来解决问题的期望。
写投诉信时语气要坚定,应重点表明投诉的原因,叙事客观、准确、简洁。要证明责任确实在对方,还可以说明由此给你带来的不便或伤害,以加强投诉的力度。在表达自己的不满或抱怨时,用语要把握分寸,即有力度又不失风度。最后提出的解决办法应切实可行。
[结构]
开头段 提出投诉的内容。陈述要尽可能地礼貌、客观,给读信人留下好印象。本文的开头段要直接写出“我给你写信投诉是针对2016年9月26日在你店购买的一部iPhone7手机”。
主体段 说明具体情况。写明投诉的原因、事情的经过及其产生的后果。可以写具体的问题,也可以写具体的投诉理由。本文的主体段要把手机存在的问题和对“我”的影响写出来:手机无法上网,不能视频聊天;店内暂无配件,需要一个月才能修好,但“我”不想等那么长时间。
结尾 提出要求或建议。表达上述问题得到尽快解决的强烈愿望,也可以提出自己的解决办法,并希望尽快得到圆满答复。本文需要写出自己的要求:公司应尽快予以更换商品或退款。
[注意事项]
文体 投诉信属于应用文,格式同一般书信格式一样。
时态 文章以一般过去时为主,兼用一般现在时。
人称 主体人称为第一人称。
[参考范文]
Dear Sir,
I am writing to you for the iPhone 7 I bought on 26 September, 2016 at your shop.
Having taken it home and used it for a while, I found there was something wrong with it. I couldn’t go online with the phone. In addition, nor could I use vido chat to communicate with my friends. Then I took it to your shop, only to be told that it was a new model and there were no right spare parts in the shop. And also the shop assistant told me it would take a month before the phone was repaired. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you change a new one for me or give my money back as soon as possible.
Thank you for your consideration.
Yours sincerely,
Li Hua
点评 这封投诉信开门见山,道出了自己写信的原因,接着提出要求。文章涵盖了全部要点,语言流畅,发挥适度,关联词语的应用恰到好处,使用了较多的复杂结构,使文章增彩不少。
1. 使用了过渡词。如:in addition, therefore等。
2. 有亮点词语。如:desperate, communicate with, on hearing, as soon as possible等。
3. 有高级句式。如:定语从句... the iPhone 7 I bought on 26 September ...,倒装句nor could I use vido chat to communicate with my friends,现在分词的完成式作状语having taken it home and used it for a while,动词不定式作结果状语only to be told that ...,固定句式it would take a month before ...等。
[小试牛刀]
假设你是一位叫李华的乘客,你对这次航班不满意,理由如下:
1. 航空公司把你的一个重要的包弄丢了,包内有一份公司机密文件;
2. 飞机晚点一个半小时;
3. 飞机上的食物质量很差;
4. 飞机上服务员的态度也不好。
请就此事给航空公司的经理写一封投诉信,词数100左右。
[参考范文]
Dear Manager,
My name is Li Hua, a passenger of your airline. I am writing to express my dissatisfaction with your service. I am sorry to say that I’m very unhappy about your airline.
First of all, your airline lost one of my important bags, in which there is a confidential paper of my company. Secondly, my plane was late for one and a half hours. You know, I had to attend an important meeting on time. Thirdly, the food on the plane was terrible. Fourthly, I think that the attendants at the airport were unfriendly to me. Honestly speaking, this is the worst airline I have ever seen. The focus of my complaint is where my bag is.
I do hope you can help me find my bag and improve your service.
Yours,
Li Hua