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目的了解无偿献血活动中献血者不愉快献血经历的后期献血情况,及时发现在献血过程中服务环节中的不足,为提高献血服务质量提供参考依据。方法通过对焦作市2012年度无偿献血人群随机电话回访情况进行数据统计分析。结果全年献血38247人次,随机抽查7260人次进行电话回访,有69名献血者感觉献血过程不愉快,其中37人初次无偿献血,占53.62%,后期仅有3人再次献血。结论认真对待献血过程中发生的不愉快,并进行分析,制定相应对策并加以解决,以提高固定献血比例和保障临床用血。
Objective To understand the late blood donation experience of unpleasant blood donation in blood donation activities and find out the shortcomings in the service process in the process of blood donation in time to provide reference for improving the blood donation service quality. Methods According to the statistical analysis of the random telephone interviews in Jiaozuo City in 2012 with unpaid blood donation. Results 38247 blood donations throughout the year, a random sample of 7260 visits by telephone, 69 blood donors feel unpleasant blood donation process, including 37 first-time unpaid blood donation, accounting for 53.62%, only 3 post-blood donation again. Conclusion Seriously deal with the unhappiness occurred in the process of blood donation, analyze and make corresponding countermeasures and solutions to improve the proportion of fixed blood donation and protect clinical blood.