人民调解作为基层司法行政工作的一项重要职能,在新时期越来越显现出它的重要性和不可替代性。笔者结合多年调解实践,对调解的策略和技巧略陈己见,概括起来就是练就“四项基本功”、运用“五条策略”、把握“六种方法”。练就“四项基本功”“四项基本功”即中医学上的“望、闻、问、切”。“望”就是纠纷调解前,调解人员必须亲临现场对纠纷发生的原 As an important function of grass-roots judicial administration, people's mediation has become more and more important and irreplaceable in the new era. The author combines many years of mediation practice, the conciliation strategies and techniques a bit confessed, summed up is to practice “four basic skills”, the use of “five strategies”, “six methods”. Practicing “four basic skills ” “four basic skills ” that is, medicine “look, smell, ask, cut ”. “Wang ” is the dispute mediation, the mediator must be present at the scene of the dispute