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目的探索随访组和对照组儿童家长关于社区服务满意度、不良反应知识的知晓情况、电话随访的需求程度之间的差别。方法将家长分为两组,对随访组在儿童接种后行电话随访,一年后调查两组家长对社区服务的满意度、不良反应知识知晓率及对电话随访的需求。结果随访组儿童家长对社区服务的满意率、比较满意率明显高于对照组,不满意率低于对照组;对疫苗接种9种不良反应知识的知晓率均高于对照组;认为电话随访很有必要的比率高于对照组,认为可有可无、没有必要的比率低于对照组。结论电话随访可以提高家长对社区服务的满意度,降低疫苗接种后不良反应的发生,提高家长对社区健康教育的需求。
Objective To explore the differences between the parents of children in the follow-up group and the control group about the satisfaction of community service, the knowledge of adverse reactions, and the degree of telephone follow-up. Methods The parents were divided into two groups. The follow-up group was followed up by phone after vaccination. One year later, the parents’ satisfaction with community service, awareness of adverse reactions and the demand for telephone follow-up were investigated. Results The satisfaction rate of children’s parents to community service in the follow-up group was significantly higher than that of the control group, and the dissatisfaction rate was lower than that of the control group. The awareness rate of 9 kinds of adverse reactions in vaccination were higher than that of the control group. Necessary ratio higher than the control group, considered dispensable, the rate of unnecessary lower than the control group. Conclusion Telephone follow-up can improve parents ’satisfaction with community service, reduce the incidence of adverse reactions after vaccination, and raise parents’ demand for community health education.