以黑龙江省为例,针对数字参考咨询服务质量问题,以问卷调查的形式进行调研,选取19个主要因素进行测评,采取描述分析、因子分析方法找出影响数字参考咨询服务的主要因素,并从图书馆定位、管理、合作等多角度提出有效的改进措施,以期为提升图书馆数字参考咨询服务工作质量提供参考。 Taking Heilongjiang Province as an example, aiming at the quality problems of digital reference service, the survey was conducted in the form of questionnaire survey. Nineteen main factors were selected for evaluation. Descriptive analysis and factor analysis were used to identify the main factors affecting digital reference service. Library positioning, management, cooperation and other multi-angle put forward effective improvement measures in order to enhance the library digital reference service quality of work to provide a reference.