现代行政学坚信：“政府是为它们的公民服务而存在的。”政府的价值取向在于”满足顾客的需要，不是官僚政治的需要。”（引自上海译文出版社《改革政府》一书）江泽民在十五大报告中明确指出：“建设有中国特色社会主义的全部工作的出发点和落脚点，就是全心全意为人民谋利益 Modern administration firmly believes that “the government exists for the service of their citizens.” The value orientation of the government is “to meet the needs of its customers, not bureaucratic needs.” (From Shanghai Translation Publishing House, “Reforming Government”) In his report to the 15th National Congress, Jiang Zemin clearly pointed out: "The starting point and the foothold of all the work in building socialism with Chinese characteristics is to serve the interests of the people wholeheartedly