2010年上海世博会对旅游行业来说是一次难得的机遇,令旅游行业兴奋,然而,由世博引发的巨大旅游需求,我们的旅行社能提供令人满意的服务么?向世界展示中国,旅游行业能有哪些作为?这些问题是旅游行业都应思考的课题。事实上,我国旅游行业在近10年一直快速发展,但是,由于国际金融危机的影响,加之随着旅游市场的成熟,游客对旅游服务提出了越来越高的要求,近几年很多旅行社都遇到了进一步升级的瓶颈,例如,产品单一 The 2010 Shanghai World Expo will be a rare opportunity for the tourism industry. The tourism industry will be thrilled. However, with the huge tourism demand triggered by the Expo, can our travel agencies provide satisfactory services? To show the world that China, the tourism industry can What are the issues? These issues are the topics that the tourism industry should consider. In fact, China’s tourism industry has been developing rapidly in the past 10 years. However, due to the impact of the international financial crisis, coupled with the maturity of the tourism market, tourists have made increasingly higher demands on tourism services. In recent years, many travel agencies have A bottleneck for further upgrades, such as a single product