Oracle公司3月上旬宣布在其Front Office软件包中增加Oracle呼叫中心套件,从而使该公司成为业界首家提供包括集成化呼叫中心解决方案在内的全线企业版商用软件的厂商。同时,Oracle还宣布推出的一个全新的Oracle销售和服务分析软件附加模块,这也使Oracle成为能够提供紧密集成的办公前端和办公后端商用软件的最主要的厂商。从而确保了其面向用户管理和“一对一”定向销售全面解决 Oracle announced in March the addition of its Oracle Call Center Suite to its Front Office software suite, making it the first vendor in the industry to offer full-line enterprise software including integrated call center solutions. At the same time, Oracle also announced a new Oracle sales and service analysis software add-on module, which also makes Oracle become the most important vendor that can provide tightly integrated business front-end and office back-end business software. This ensures its user-oriented management and comprehensive solution to “one to one” targeted sales.