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随着改革开放的不断深入,第三产业得到了很大发展,旅游服务事业方兴未艾。加强对从业人员的培训,提高他们的素质,成为发展旅游事业的一项重要工作。笔者在培训接待,服务人员的实践中认识到,行为、形体美是接待、服务人员应具备的重要素质。学员在掌握正确的行为动作规范后,培养出良好的自身素质,在人际交往中体现出行为、形体美的自然流露。做到举止不失礼节,谈吐讲究礼貌,落落大方,不卑不亢。不但能使宾客得到基本的服务需求,而且还能在心理上、精神上得到满足和享受。
With the continuous deepening of reform and opening up, the tertiary industry has made great development and the tourism service industry is in the ascendant. To strengthen the training of practitioners and improve their quality has become an important task in the development of tourism. The author realizes in the training reception and service personnel practice that behavior and physical beauty are the important qualities that reception staff and service personnel should have. Students grasp the correct code of conduct behavior, cultivate a good quality of their own, in interpersonal communication reflects the behavior, physical beauty of the natural show. To behave without losing the etiquette, polite conversation, generous, neither overbearing nor servile. Not only enable guests to get basic service needs, but also psychologically, mentally satisfied and enjoyable.