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今年1月国务院发布的《质量振兴纲要》中提到质量振兴的主要目标是:“经过5至15年的努力,从根本上提高我国主要产业的整体素质和企业的质量管理水平,使我国的产品质量、工程质量和服务质量跃上一个新的台阶。”要使我国从目前的产品质量、工程质量、服务质量总体水平还不能满足人民生活水平日益提高和社会不断发展的需要,与经济发达国家相比仍有较大差距的现状跃上一个新的台阶,可以说每前进一步,都将面临着如何对待质量改进的问题。质量改进按国际标准化组织ISO 的定义是:为向本组织及其顾客提供更多的收益,在整个组织内所采取的旨在提高活动和过程的效益和效率的各种措施。从定义出发,可以从以下几个方面来理解:第一,质量改进的最终目的是顾客满意。顾客是企业的上帝,没有顾客就没有企业。然而由于世界竞争的加剧,导致了顾
In January of this year, the State Council released the Outline of Quality Rejuvenation which mentioned that the main objectives of quality revitalization are: After 5 to 15 years of hard work, we will fundamentally improve the overall quality of our country’s major industries and the quality management level of enterprises, so that our country’s The quality of products, engineering quality and service quality have leapt to a new level."To make our country from the current overall level of product quality, project quality, and service quality can not meet the needs of the people’s living standards and society’s continuous development, and The current situation of economically developed countries is still on the way to a new level compared to the fact that there are still large gaps. It can be said that every step forward will face the question of how to deal with quality improvement. The definition of quality improvement according to the International Organization for Standardization ISO is a measure taken throughout the organization aimed at increasing the effectiveness and efficiency of activities and processes in order to provide the Organization and its customers with more benefits. Starting from the definition, we can understand from the following aspects: First, the ultimate goal of quality improvement is customer satisfaction. The customer is the company’s God. Without customers, there is no enterprise. However, due to the increased competition in the world,