配送是整个物流活动的最后一个环节,也是容易产生纠纷的领域。电子商务在国内的飞速发展催生了大量的快递企业,申通快递就是其中的代表。本文从产品、网点管理、配送中心现代化水平等四个方面分析了电商高速发展背景下申通快递配送环节存在的问题,并深入探讨了上述问题的产生原因,最后提出了一些改进建议,力求改善申通快递的配送服务,也为其他物流企业改善配送服务提供一些借鉴。 Distribution is the last link of the entire logistics activity, and it is also an area prone to disputes. The rapid development of e-commerce in China has spawned a large number of express delivery companies. STO is one of the representatives. This article analyzes the problems existing in the Shentong express delivery link under the background of high-speed development of e-commerce from the aspects of products, network management, and the modernization level of distribution centers, and discusses in depth the causes of the above problems. Finally, some suggestions for improvement are put forward to improve STO’s distribution services also provide some references for other logistics companies to improve their distribution services.