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目的探讨品管圈活动在降低心理科住院患者外出率中的应用效果。方法成立品管圈活动小组,通过品管圈活动步骤,针对心理科开放病区住院患者外出率高的情况进行调查分析,提出改进对策并予以实施。结果开展品管圈活动后住院患者外出率由40.62%下降到15.62%。结论开展品管圈活动对降低心理科住院患者外出率起到了积极的推动作用,增强了工作人员参与安全管理的意识,提高了对心理科工作的满足感,发挥了工作的积极性与主动性。
Objective To investigate the effect of QA activities in reducing the outpatient rate of inpatients in psychology department. Methods A quality control circle activity group was set up to investigate and analyze the high outpatients’ outpatient rate in the psychiatric open ward through the activity steps of quality control circle, put forward the improvement measures and put it into practice. Results The discharge rate of hospitalized patients after conducting QA activities decreased from 40.62% to 15.62%. Conclusion Conducting QA activities has played a positive role in reducing the outpatient rate of outpatients in psychology department, increased awareness of staff participation in safety management, improved the satisfaction with psychology department work, and played an active and proactive role in the work.