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随着手机、小灵通业务的快速发展,寻呼业受到极大的冲击。针对寻呼业务的现状,寻呼业务向呼叫中心业务转型,这应该是一个理想的发展前景。利用寻呼台的既有资源,建立起具有集中、实用、易于操作、易于运行、业务可自由组合等特点的专业呼叫中心的思路,为中小企业加强客服管理,提升企业形象,规范服务和提高专业素质,构建一个公众平台,前程远大。
With the rapid development of mobile phone and PHS business, the paging industry has been greatly affected. For the status of paging services, paging business to the call center business transformation, which should be an ideal development prospects. Make use of the existing resources of paging stations to establish a professional call center with characteristics of being centralized, practical, easy to operate, easy to operate and free combination of business, and strengthen customer service management for SMEs to enhance corporate image, standardize service and improve professional quality , Build a public platform, long-term prospects.