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  5. Mechanism of How Customer-to-Customer Guanxi Interaction Influence Direct Complaints under Group Ser

Mechanism of How Customer-to-Customer Guanxi Interaction Influence Direct Complaints under Group Ser

来源 :香港城市大学,西安交通大学,南卡罗来纳大学 | 被引量 : 0次 | 上传用户：x111678
【摘 要】
：
Customer complaints has been a study focus for quite a long time,however,previous research are mainly based on the level of individual customer.Group customer complaints remain unclear.
【作 者】
：
Xing'an Xu Lilei Wang 
【机 构】
：
Shandong Normal University,Ji'nan 250014,China S
【出 处】
：
香港城市大学,西安交通大学,南卡罗来纳大学
【发表日期】
：
2015年4期
【关键词】
：
group service failure customer-to-customer interaction Guanxi Group Polarization 
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　　Customer complaints has been a study focus for quite a long time,however,previous research are mainly based on the level of individual customer.Group customer complaints remain unclear.
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