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随着高校信息化建设的深入发展和各类信息系统的不断投入运行,高校信息化建设的重心逐步向“以用户为中心”转移,高校信息系统用户服务的重要性也日益凸现。结合中南大学信息系统用户服务的开展情况,阐述了高校信息系统用户服务的具体涵义和重要作用,从服务手段、服务周期、服务内容、服务方式和服务流程5个方面深入探讨了高校信息系统用户服务的实施策略,对高校做好自己的信息系统用户服务有一定的参考价值。
With the further development of information technology in colleges and universities and the continuous operation of various information systems, the focus of informationization in colleges and universities has gradually shifted to “user-centered” transfer, and the importance of information service users in colleges and universities has become increasingly prominent. According to the development of information system user service in Central South University, this paper elaborates the concrete meaning and important function of user information service in university information system. It probes into five aspects of service means, service period, service content, service mode and service process in detail. Service implementation strategy, do a good job in colleges and universities to provide their own information system user services have some reference value.