A Study on Employee Motivation:Case of CPCD in Vietnam

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Human Resource Management is an important factor of any organization.  Each organization can only reach its objectives when their employees workeffectively, efficiently and creatively.Besides the basic working conditions,employees only contribute their best efforts to the organization when they aremotivated.Thus, motivating employees is one of the most important priorities of anyorganization.However, many organizations have not realized that and that planningfor motivating employees is not considered as part of the overall strategic plan,especially state run organizations is a specific example.They consider they work asmissions because they receive a salary.  In recent years when Vietnam joined the World Trade Organisation (WTO),there were more and more job opportunities for everyone in the labor market.However, the brain drain has happened and gradually increased year by year.Employees have a trend to move to other organizations in which they hope to havebetter conditions, respect and compensation.This issue has a direct impact to civilservants who work in the Governmental Agencies.The employees, especially theskilled and experienced ones, always consider positions between state run agencies,the private sector as well as foreign organizations when they have the opportunity tochange their jobs, whilst others dislike and neglect their work.It is possible that thestate run agencies may know this, but they have not considered it as an importantfactor in order to promote, encourage and keep their employees committed to theorganization.The management policy modes become the mechanism for all agenciesfrom central to provincial offices.  In the fact that there is a lot of research, as well as the desire to find out thereasons affecting the working behavior and also the desire of employees in theGovernment organizations, but it was still considered unnecessary in the overallstrategy of the organization.Human Management methods have been applied as aformula such as after having been recruited, employees have to participate in anorientation course and after three years service, salary will be increased to the nextlevel.....This procedure has been inadequately applied to almost all of the state runorganizations and the Child Protection and Care Department (CPCD), which isunacceptable.The CPCD has been one of the administrative agencies of Ministry ofLabor, Invalids and Social Affairs (MOLISA) since 2007.The departments principalresponsibilities are supporting the prime Minister in implementing state managementfunctions on child protection and care sectors for the whole country based on the legalsystem.With the new member of MOLISA, the department had to face the changes ofrestructuring of the organization and the changing social trends it also had manydifficulties in Human Management;especially with employees not enthused theirperformances, others moved out....These issues affected and are still affecting theorganizations operation to some degree.  Also, the department leaders have not yet considered which factors affect thework behavior of employees as well as the motivation factors of employees.  Therefore, how to enhance employee motivation in the CPCD is an important andessential requirement.I am eager to study the factors that impact the workingbehavior of employees and find the factors that support them to work harder.Throughthe research on "A Study on Employee Motivation: Case of CPCD in Vietnam", Iintend to show the real picture of employee motivation and display how themotivation factors influence the work behavior of employees, consequently inconclusion, to find solutions for enhancing CPCD employee motivation.  Based on some theories that have been studied, I concluded the related factorsto be a theory frame for researching motivating employees at CPCD.The researchshowed that motivation is influenced by both financial and non-financial incentives.  The main motivating factors for employees in the CPCD were appreciation bymanagers, colleagues, peers, a stable job, income and training opportunities.The maindiscouraging factors were related to low salaries and difficult working conditions.
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