This current study is a synthesis of our background in Business Administration and operations research along with insights from the current management environment in which public enterprises such as SENELEC evolve in Senegal. Our purpose was to develop a case study of this government-owned company in charge of the production and distribution of electricity in a national scale.As public enterprises are becoming less and less efficient, investigating in a more idiosyncratic perspective the role SENELEC plays in terms of economic cohesion and accelerated growth has become a must. Since its creation in 1984, the company is leading the electricity supply market. Even though it is enjoying its hegemony as a monopoly, SENELEC is still struggling with the electricity coverage in the entire territory and never-ending power cuts that render its customers to view its performances as not satisfactory.A set of questionnaire and interviews was utilized to have a sound understanding of how the local consumers perceived the competences and performances of the national electricity company. We developed an eligible sample of 110 subjects. Responses were computed and interpreted by Sphinx and SPSS 20.0.The finding shows that SENELEC clients are in majority unsatisfactory of the company supply performances because of various reasons. In addition, the production of electricity is not enough, one of the main reasons why its national electrification rate is only 33%.The recommendations, in summary, are divided in short, medium and long term seen the importance and the current situation of the company. The company should not only invest more in the solar system to compensate the lack in electricity production but also review its policy in the oil sector. It should definitely solve the oldness of the central power machines and replace them with much more up-to-date technologies.