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当我们在思考顺丰发展速度之快、增长之猛时,更应该静下心来,借助“以客户为中心”的指导思想,通过信息系统的构建来统筹优化人员、设备、车辆、网点等各类资源,从容不迫地参与市场竞争。决定快递行业竞争力的核心因素有三个,即运营效率、时限速度和成本效益。把运营效率排在第一位,也许很多人会不赞同。大众普遍认为速度才是快递业的核心所在。但若仔细分析,则会发现它其实是建立在运营效率基础上的,成
When we think about the rapid development of SF Express, the fierce growth, but also should calm down, with the “customer-centric” guiding ideology, through the construction of information systems to co-ordinate the optimization of personnel, equipment, vehicles, outlets, etc. All kinds of resources, calmly participate in market competition. There are three core elements that determine the competitiveness of the express delivery industry: operational efficiency, time-bound speed and cost-effectiveness. Put the operational efficiency in the first place, maybe many people will not agree. The general public believes that speed is the core of the express delivery industry. However, if we carefully analyze it, we will find that it is actually based on operational efficiency