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医患关系紧张的原因十分复杂,说到底是医疗体制长期未理顺的结果,而大多数医患纠纷产生的直接诱因,则是由于一环之间缺乏相互的理解和足够的沟通。从医生的角度看,工作紧张、任务繁重、风险较大、待遇又不高;从患者的角度看,承受着身体上的病痛和精神上、经济上的负担,双方都承担着较大的压力,容易产生矛盾。如何做好医患沟通,打造和谐医患关系,成为摆在各级各类医务工作者面前亟待解决的课题。同济大学附属同济医院内部印发的《医患沟通手册》,从医院日常诊疗工作实际出发,分“门急诊、住院、手术、出院”4个部分,精选了91个医患沟通案例。深受医患双方的好评,对推动医患沟通起到了积极作用。现摘录其中部分内容,希望能对其他医疗机构及其工作人员有借鉴之处。
The reason for the tension between doctors and patients is very complicated. After all, it is the long-term unreasonable result of the medical system. The direct cause of most doctor-patient disputes is due to the lack of mutual understanding and sufficient communication between the two parties. From the doctor’s point of view, the work is stressful, the tasks are heavy, the risks are high, and the treatment is not high. From the patient’s point of view, both parties suffer from physical pain and mental and economic burdens. , easy to produce contradictions. How to do a good job of communication between doctors and patients and create a harmonious relationship between doctors and patients has become a topic that needs to be solved in front of all types of medical workers. Tongji Hospital Affiliated Tongji Hospital issued a “patient-patient communication manual”, starting from the hospital’s daily clinical practice, divided into “emergency, hospitalization, surgery, discharge ” 4 parts, selected 91 cases of doctor-patient communication. It was well received by doctors and patients and played a positive role in promoting communication between doctors and patients. Some of the contents are excerpted, hoping to draw lessons from other medical institutions and their staff.