面对现实的竞争环境,科龙营销系统对顾客服务部2001年工作提出了目标要求,即通过抓好对服务执行力度的控制来推进顾客服务质量的不断提高,形成良好的口碑;通过服务传播逐步形成一流的服务品牌,进而形成市场拉力,促进市场营销工作业绩的提升。同时积极开展顾客营销工作,参与市场运作,推动直效营销工作的发展,对传统营销进行有益的补 Facing the realistic competition environment, Kelon Marketing System sets a target for the customer service department in 2001, which is to promote the continuous improvement of customer service quality through the control of service execution strength and form a good reputation; spread through the service. Gradually form a first-class service brand, and then form a market pull, and promote the improvement of marketing performance. At the same time, it actively develops customer marketing, participates in market operations, promotes the development of direct marketing, and makes beneficial contributions to traditional marketing.