“现在垃圾短信漫天飞,有的垃圾短信连我的姓氏都知道,你们工商还管不管,我们该肿么办?”“网上点点鼠标就能买到东西,法律规定7天包退,怎么还要我承担退货运费?”……新《消法》实施后,部分消费者对新法一知半解,遇到消费纠纷,消费者一肚子怒火无处发泄,12315的接线员便首当其冲。“为了维护消费者的合法权益,我们的接线员可没少挨消费者的责难。”市局12315申投诉中心的副主任陆晓虎说,南京12315争当新《消法》贯彻落实的先行军,在年度工作中采取了一系列 “Spam now fly, some spam SMS with my last name know, you also managed no matter what, what should we swollen? ” “Online little mouse can buy things, the law provides 7 days return , How do I have to bear the return shipping? ”... ... After the new“ Consumer Law ”implementation, some consumers know little about the new law, consumer disputes, consumer anger nowhere to vent, 12315 of the operator will bear the brunt. “In order to safeguard the legitimate rights and interests of consumers, our operators can be less subject to consumer censure. ” City Council 12315 Shen complain center deputy director Lu Xiaohu said Nanjing 12315 fight for the new “Consumer Law” to implement the march , Took a series of annual work