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智能化嵌入式创客服务平台的核心在于为创客群体提供全方位的个性化精准服务。文章首先针对创客群体对智能化嵌入式服务平台的价值诉求以及图书馆建设智能化嵌入式创客服务平台的可行性进行了深度分析,其次基于创客群体的信息需求与平台的服务目标提出了该平台的总体框架,最后从创客群体的信息需求以及信息素养教育的现状出发,以知识服务理论为基础设计了包括嵌入式信息采集模块、需求分析模块、个性化定制服务模块、服务反馈模块的智能化嵌入式创客服务平台,并阐述了平台应用的实践价值。该研究满足了创客群体个性化、多样化的信息需求,为未来图书馆服务转型与创新提供了切入点。
The core of intelligent embedded guest service platform lies in providing all-around personalized and accurate service for the guest-maker community. In the first place, the article makes a deep analysis of the value demand of the embedded customer service platform and the feasibility of building an intelligent embedded customer service platform. Secondly, based on the information needs of the customer base and the service target of the platform, Based on the theory of knowledge service, this paper designed the platform including the embedded information acquisition module, demand analysis module, personalized customized service module, service feedback Module intelligent embedded customer service platform, and expounded the practical value of platform applications. The research meets the personalized and diversified information needs of the maker community and provides an entry point for future library service transformation and innovation.