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2002年6月7日,一个普普通通的夏日周末,联想举行了首届客户日活动并亮出了 IT 产品服务品牌——阳光服务。联想放言:有阳光的地方,就有我们的服务。这一天,遍布全国260多个城市的近600个联想阳光服务站、3000多名阳光工程师统一行动,为联想的各类客户开展“七彩阳光”的免费服务,同时宣布今后每年6月上旬的第一个星期五将作为联想的客户日。服务品牌已经不是一个新鲜的概念了。早从1999年开始,众多 IT 厂商在服务领域就开始有所动作,“蜂巢工程”、“零距离服务”、“星光使者”,“世纪彩虹”等纷纷出炉,但是联想在这方面似乎动作并不大。虽然联想很早就把未来业务的增长点锁定在服务上,并积极进行资金、技术和人才上的储备,搭建了可向2万人次提供客户服务的 Call Center 中心,铺设了广泛
On June 7, 2002, an ordinary summer weekend, Lenovo held its first customer day event and showed up its IT product and service brand, Sunshine Service. Lenovo statement: Where there is sunshine, there is our service. On this day, nearly 600 Lenovo Sunshine Service Stations in more than 260 cities in China and more than 3,000 Sunshine Engineers worked together to provide “Colorful Sunshine” free services to all kinds of customers of Lenovo. At the same time, A Friday will be the customer’s day of Lenovo. Service brand is not a new concept. As early as 1999, many IT vendors started to take action in the field of services. The “Beehive Project”, “zero distance service”, “Star Messenger” and “Rainbow of the Century” all came out one after another. However, Lenovo seems to act in this respect Not big. Although Lenovo has long been the future growth point of business locked in services, and actively carry out capital, technology and personnel reserves, set up to provide 20,000 customer service center Call Center, laying a wide range