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同价不同服务、火车晚点得不到损害赔偿、退票的规定显失公平等问题是铁路客运合同存在的几个主要问题。这些问题的存在,已经严重损害了消费者的合法权益,也制约了铁路运输经济的发展。要改变现状,就必须放开铁路运输市场,引入市场竞争机制,引导铁路运输企业进行完全的市场竞争。并且要及时修改和完善《铁路法》,把晚点赔偿责任等纳入立法体系,使《铁路法》在保障公共运输安全的同时切实保护消费者的合法权益。
The same price with different services, the train was late without compensation for damages, the provisions of the refund is obviously unfair issues such as the existence of the railway passenger transport contract several major issues. The existence of these problems has seriously damaged the legitimate rights and interests of consumers and also hampered the economic development of the railway transportation. If we want to change the status quo, we must let go of the railway transportation market and introduce a market competition mechanism to guide railway transport enterprises in full market competition. Moreover, it is necessary to revise and improve the “Railway Law” promptly and include later liability for compensation in the legislative system so that the “Railway Law” can effectively protect the legitimate rights and interests of consumers while safeguarding public transport safety.