从用户利用文献信息资源的目的、常用资源类型、获取途径、查找方式、利用障碍因素、使用网络服务项目、用户培训等方面对综合性大学图书馆用户进行问卷调查;利用计算机数据库技术,结合用户特点,研究用户文献信息需求的特点和规律。 From the purpose of the users to use the literature information resources, the commonly used resource type, the way of obtaining, the way of finding, using obstacles, the use of network services, user training and other aspects of the comprehensive university library users questionnaire; using computer database technology, combined with users Characteristics, research the characteristics and rules of user’s information needs.