《消费者权益保护法》第六章作了如下规定:第三十四条消费者和经营者发生消费者权益争议的,可以通过下列途径解决:(一)与经营者协商和解;(二)请求消费者协会调解;(三)向有关行政部门申诉;(四)根据与经营者达成的仲裁协议提请仲裁机构仲裁;(五)向人民法院提起诉讼。第三十五条消费者在购买、 Chapter VI of the Law on Protection of the Rights and Interests of Consumers makes the following provisions: Article 34 Where disputes over consumer rights occur between consumers and operators, they can be resolved through the following ways: (1) to settle the disputes with the operators; (3) To appeal to the relevant administrative department; (4) To submit to the arbitration institution for arbitration according to the arbitration agreement reached with the operator; (5) To institute legal proceedings in the people’s court. Article 35 consumers in the purchase,