目的:了解民众对药事服务的相关看法,探讨我国药事服务费的实施及互联网药事服务的前景。方法:对来院就诊患者及其亲属进行药事服务费及互联网药事服务相关的问卷调查,问卷回收后对问卷回收情况、被调查者信息及答题情况进行统计。结果:被调查者中63.8%认为收取药事服务费是合理的,大多数人认为该费用主要由政府财政和医保承担,85.5%认为互联网药事服务是必要的,其服务内容包括网上售药、药师咨询、用药教育、中药代煎、药品配送等,尤其认为药师咨询最为必要。结论:门诊患者对药事服务的需求较高,且大多认同网上药事服务,但对其认识不一。设立药事服务费是顺应医药行业发展的必然趋势,相关部门还需进行足够的宣传和引导工作,提高民众对药事服务的认同度及对其费用的接受度;合理利用互联网优势,多元化提供药事服务,提高药学服务水平、促进合理用药。 OBJECTIVE: To understand the people’s views on pharmacy services, to explore the implementation of China’s medical service fee and the prospect of Internet pharmacy services. Methods: Questionnaires about medical service fees and internet pharmacy services were provided to patients who came to the hospital and their relatives. After the questionnaires were collected, the questionnaires were collected, the information of the respondents and the answers were collected. Results: 63.8% of the respondents considered that it was reasonable to charge the medical service fee. Most people think the cost is mainly borne by government finance and medical insurance. 85.5% of them think Internet pharmacy service is necessary. Their services include online sale of drugs , Pharmacist consultation, drug education, traditional Chinese medicine on behalf of the fried, drug delivery, etc., in particular, that pharmacists consult the most necessary. CONCLUSIONS: Outpatients have higher demand for pharmacy services and mostly agree with online pharmacy services, but they are not well aware of it. The establishment of a medical service fee is an inevitable trend that follows the development of the pharmaceutical industry. Relevant departments also need to conduct adequate publicity and guidance so as to increase people’s acceptance of the pharmaceutical service and their acceptance of the expenses. The rational use of the advantages of the Internet and diversification Provide medical services, improve the level of pharmacy services, and promote rational drug use.