所谓交叉培训就是一个部门的员工到其它部门学习,培训上岗,实现达到这位员工在时自己从事的职务操作熟练的基础上,又获得了另外一种职业技能。从而使这位员工在整个商场的其他系统,其他角落都能够提供同事或者顾客希望你给予的帮助 The so-called cross-training is the staff of one department to learn from other departments, training posts, to achieve the staff at the time in their own job proficiency on the basis of operation, but also received another job skills. So that the other employees in the mall throughout the system, other corners can provide colleagues or customers hope you give help