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今年来,宁波市市场监督管理局围绕“平台稳定、制度设计、信用嵌入”三个重点,探索突破原有的工作模式,努力实现“网络顺畅、监管提效、社会共治”三大目标,为化解消费矛盾,维护社会稳定,促进和谐消费发挥了积极作用。截止目前,全市12315热线平台共接听电话137571个,受理消费投诉28355件,为消费者挽回经济损失1510.121万元。一、工作机制创新(一)积极贯彻新《消法》,应对机构调整,不断提升服务能力水平一是调整平台系统。根据新《消法》、总局《处理消费者投诉办法》的有关要求,修改系统
This year, Ningbo Municipal Market Supervision and Administration Center has focused on three key points such as “platform stability, system design and credit embedding” and explored ways to break through the original working mode and strive to achieve “smooth network, regulatory efficiency and social co-governance” The three major objectives have played an active role in resolving the contradictions in consumption, maintaining social stability and promoting harmonious consumption. Up to now, the city’s 12315 hotline platform received a total of 137,571 calls received 28,355 consumer complaints, for the consumer to restore economic losses 15,101,200 yuan. First, the working mechanism innovation (a) actively implement the new “Consumer Law”, to respond to institutional adjustments, and constantly improve the level of service capacity First, adjust the platform system. According to the new “Consumer Law,” the Administration “to deal with consumer complaints approach,” the relevant requirements, modify the system