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1996年岁末,一家名叫世都百贷的商店在北京王府大街开业,与此同时,一种新的服务方式一非主流式服务在京城诞生。什么是非主流式服务呢?我们不妨先来看看世都的具体做法吧。该店的导购人员服务守则规定:顾客来到世都,导购人员不能主动上前微笑打招呼.也不能毫不避讳地紧盯顾客的举手投足。当顾客不需要时,要手不停脚不停地埋头整理货架商品,决不让顾客感受到有服务人员在旁的不便;而当顾客略一顾盼示意.又要转眼间来到他们身边,为其提
At the end of 1996, a store named Shidubaigan was opened in Beijing’s Wangfu Street. At the same time, a new service, a non-mainstream service, was born in the capital. What is the non-mainstream service? Let’s take a look at the specific practices of Shidu. The store’s guide to service personnel stipulates that when customers come to the capital, shopping guides cannot take the initiative to step forward and smile and say hello. Nor can they avoid staring at customers’ gestures. When customers do not need to, they must keep on working hard to organize shelf products, and never allow customers to feel the inconvenience of service personnel. When customers are slightly looking forward, they must come to them in an instant. Give it