服务目前已作为企业品牌与信誉的一项重要内容。秉承“没有最好,只有更好”经营理念的澳柯玛集团,始终注重加强自身的企业文化建设,在此,我们摘录了一篇有关“抱怨”的读书心得,以此可以窥视一个企业的文化内涵——编者 Service has now as an important part of corporate brand and reputation. Adhering to the “no best, only better” business philosophy Aucma Group, has always focused on strengthening its own corporate culture, here we extract an article about “complain” reading experience, we can peek into a company's cultural connotation --editor