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通过参与12320卫生热线的筹备建设,介绍12320卫生热线成立的背景、前期的筹备准备工作、软件与硬件建设的情况,结合12320试运行的工作模式与工作中所遇到的困难,阐述12320卫生热线的建设应加强对座席员的培训,定期或不定期开展联络员单位甚至不同部门间的联席会议;同时结合广州市城市发展特点,对广州市12320卫生热线发展方向提出设想,在不断学习与提升软硬件建设的基础上更好地发挥12320卫生热线的功能。
By participating in the preparation and construction of the 12320 health hotline, this paper introduces the background of 12320 health hotline establishment, preparations in advance, software and hardware construction, 12320 health hotline combined with 12320 trial operation mode and difficulties in work The construction of should strengthen the training of agents, regular or irregular joint Liaison units and even between different departments of the joint meeting; at the same time with the characteristics of Guangzhou city development, Guangzhou City, 12320 health hotline direction for the development of ideas, continuous learning and promotion Based on the hardware and software construction to better play the function of 12320 health hotline.