“冲突”这个词对组织的管理者来说都不会陌生。在工作中,发生冲突不一定都是坏事。因为适量、适度的冲突对工作具有建设性,并能激发个人的创造力,但冲突过多或过少,都会在一定程度上破坏或阻碍组织的正常运作。冲突产生以后,一旦当事人之间不能自行和解,危及到组织正常运转时,高明的管理者通常采取以下方法平息冲突: The word “conflict” is no stranger to the organization’s managers. Conflict at work is not necessarily a bad thing. Because modest and moderate conflicts are constructive to the work and can stimulate individual creativity, too much or too little conflict will destroy or hinder the normal operation of the organization to some extent. After the conflict arises, once the parties can not reconcile themselves and endanger the normal operation of the organization, Gaoming managers usually adopt the following methods to quell the conflict: