记得一位秘书曾经说过:“用什么方式说话,永远比说些什么重要。”[1]我们平时听人说话,首先在意的往往是他的说话态度,而非话语内容之于我们的利害关系。因此,重视语言的力量,讲究说话的艺术,可以使沟通顺畅,送 I remember a secretary once said: “What is the way to say than always say something important. ” [1] We usually listen to people, the first concern is often his attitude, rather than the content of the discourse to us The interest. Therefore, paying attention to the power of language and stressing the art of speaking can make the communication smooth and deliver