论文部分内容阅读
质量和信誉是一对孪生兄弟。质量增信誉、信誉促质量,两者相互制约,相得益彰。在激烈地医疗市场竞争中,质量是竞争取胜的战略制高点,是医院的生命,也是医院管理永恒的主题。面对以质量求生存,以管理求效益,以改革求发展,机遇与挑战并存的严峻形势,加强医院质量管理势在必行。为加快医院科学化管理步伐,推进医院质量管理进程,以提高质量和信誉为目的,来实现医院效益的增值,必须开展全方位的连续改进。 一、树立病人至上、质量第一的观点 在社会主义制度下的办院方针仍以毛主席“救死扶伤”为宗旨。所以医院的一切工作必须以病人为出发点和
Quality and reputation are twin brothers. Quality gains reputation, reputation promotes quality, and the two mutually restrict each other. In the fierce competition in the medical market, quality is the strategic commanding point for competition to win, is the life of a hospital, and is also an eternal theme of hospital management. Faced with the severe situation of surviving with quality, seeking efficiency with management, seeking development with reforms, opportunities and challenges, strengthening quality management in hospitals is imperative. In order to speed up the scientific management of hospitals, promote the quality management process of hospitals, and increase the quality and reputation for the purpose of realizing the added value of hospitals, it is necessary to carry out all-round continuous improvement. First, establish a patient first, quality first point of view In the socialist system, the principle of running the school is still using Chairman Mao “to rescue the wounded” for the purpose. So everything in the hospital must be based on the patient and