目前,全国已有越来越多的通信企业推行了全面质量管理,并取得了效果和经验。为了把这项工作推向深入,我认为有这样几个问题需要解决: 一、要提高思想认识。全面质量管理能否推开?关键在各级领导对这项工作的认识。应该指出,全面质量管理是现代管理科学,是企业全面整顿内容之一。1980年年初开始,辽宁省邮电管理局就把它作为企业管理的中心环节来抓。通过实践,认识到它的意义在于:一、邮电通信生产的目的是为满足用户通信需要服务,“通信质量是邮电工作的命脉”。而全面质量管理的根本指导思想就是“一切为了用户的需要”,就是为了确保优质服务;二、全面质量管理强调一个“全”字,这符合现代化企业是一个有机整体和邮电通信具有全程全 At present, more and more telecommunications enterprises across the country have introduced total quality management and have achieved results and experience. In order to deepen this work, I think there are several problems that need to be solved: First, we must raise our awareness of ideology. Can total quality management be pushed away? The key lies in the leadership’s understanding of this work at all levels. It should be pointed out that TQM is the modern management science and one of the contents of the overall rectification of enterprises. Beginning of 1980, Liaoning Provincial Post and Telecommunication Administration took it as the central part of business management. Through practice, realize its significance lies in: First, the purpose of postal communications production is to meet the needs of user communications services, “the quality of communications is the lifeblood of postal work.” The fundamental guiding principle of total quality management is “all for the user’s needs”, that is, to ensure quality service; second, total quality management emphasizes a “whole” character, which is in line with the modern enterprise is an organic whole and post and telecommunications with full