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LibQUAL+是美国研究图书馆协会(ARL)推行的用于图书馆服务质量测评的一种方法,是基于用户感知对图书馆的服务质量进行测评的工具。经过8年持续实践,LibQUAL+测评指标得到不断修改完善,已经形成一个比较成熟的图书馆服务质量测评体系。研究8年来LibQuAL+的变化发展,可以探索图书馆服务评价的特点和规律,寻求图书馆服务质量测评的发展方向。
LibQUAL + is a methodology developed by the American Association of Research Libraries (ARL) for the evaluation of library service quality and is a tool that assesses the service quality of libraries based on user perception. After eight years of continuous practice, LibQUAL + evaluation indicators have been constantly modified and improved, and a more mature library service quality evaluation system has been formed. To study the changes and development of LibQuAL + in the past eight years, we can explore the characteristics and rules of library service evaluation and seek the development direction of library service quality evaluation.